How much does reviews cost?

Klaviyo reviews is an add-on product billed monthly based on monthly orders. Plans start at $25 a month and scale with your order volume, so you only pay for what you need at any point in your growth journey. When you run out of orders, further requests are paused for that billing cycle.

What ecommerce platforms are supported?

Klaviyo reviews is available to all Shopify and Shopify Plus merchants worldwide. Additional ecommerce platforms will be supported in the future.

Can I sign up for reviews without using Klaviyo email?

To use Klaviyo reviews, you must be a Klaviyo email customer.

How does real-time shipment tracking work in Klaviyo?

Klaviyo sources real-time shipment data from hundreds of major shipping carriers across the world. We use this data to ensure that review requests are only sent to customers with confirmed deliveries.

Klaviyo reviews

Product reviews just became (a lot) more powerful

Q: How can I get started with reviews?

First, install the Klaviyo reviews app for Shopify . Then, you can add the reviews widgets to your store, customize flows in Klaviyo, and start collecting reviews.

Get the most out of your product reviews with your data consolidated in one platform—increase retention and lifetime values with reviews powered by Klaviyo. Klaviyo reviews is currently available for Shopify and Shopify Plus users.

Add reviews

Reviews metrics in the Klaviyo platform with a phone showing a review request for Blissful Silk Face Serum

Create seamless, connected marketing experiences with your reviews data

No more siloed data

Save time and resources with your marketing data and messaging in one consolidated tech stack.

No more mismatched branding

Use all your existing email templates in Klaviyo to ensure every message is on-brand.

No more poorly timed messages

Automatically collect reviews from customers at the right time in their journey.

Collect reviews and customer data, all in one platform

Automate review requests
Add review requests to automated email and SMS flows.

Reward and support shoppers
Thank 5-star reviewers for their time with a unique coupon, or direct negative reviews to support.

Segment based on your review data
Use your review data to personalize product recommendations to customers.

Perfectly timed review requests
Send review requests only to customers with confirmed deliveries.

A phone showing an MMS request for a review, along with a platform view showing the trigger for the MMS to be sent

Easily display and manage your product reviews

Highlight your product reviews on Shopify

Publish, highlight, or moderate reviews and showcase top reviews where they’re most impactful.

Design on-brand experiences

Klaviyo matches the same fonts and colors as the rest of your website, so on-site reviews speak to your brand.

Gather insights from custom questions

Use answers from custom questions to create segments, trigger flows, and personalize messages.

Give shoppers the confidence they need to buy

Use reviews across the customer experience
Showcase review quotes and star ratings in emails or on your website.

Build trust with verified reviews
Ensure your shoppers are presented with reviews from real buyers.

Keep shoppers informed
Answer questions from reviews directly on your website.

Search and filter reviews
Allow shoppers to search and filter reviews on your website.

Phone with an email that says "Our new Blissful Silk Face Serum is a hit!" with a 5 star review

Compass Coffee saw a 70.5% increase in reviews with Klaviyo

With our previous platform, there was no customization, really. You get the out-of-the-box review request flows, but you can’t set all the rules, filters, and triggers you can with Klaviyo.”

Joel Shetterly, CMO, Compass Coffee

Read Compass Coffee's story

Klaviyo and Compass Coffee logos over an image of a smiling girl making coffee, with a graphic showing 70.5% increase in revenue

Reviews pricing

Plans start at $25 a month and scale with your order volume

When you run out of orders, further review requests are paused for that billing cycle.

$25: 250 max monthly orders
$90: 1,000 max monthly orders
$175: 2,000 max monthly orders
$300: 3,500 max monthly orders
$500: 10,000 max monthly orders

Larger plans are available – please contact sales at sales@klaviyo.com. Learn more in our FAQs below.

Frequently asked questions about reviews

First, install the Klaviyo reviews app for Shopify. Then, you can add the reviews widgets to your store, customize flows in Klaviyo, and start collecting reviews.

Learn more about getting started with reviews